Make it easy for satisfied customers to share their experience while giving unhappy customers a direct way to tell you what went wrong. Choose a simple one-time feedback setup or a fully managed system connected to your existing customer workflow.
Atlas creates a branded experience that makes public reviews easy for satisfied customers and gives customers with a problem a private place to explain it. The public Google review option remains available so the system stays aligned with Google review policies.
Both options use the same branded customer experience. The managed system adds automatic outreach, tracking, issue management, and reporting.
A permanent customer-feedback link on your existing website, with no ongoing automation or monthly fee.
Includes everything in the one-time setup, plus the automated outreach, tracking, and issue-management layer for businesses with a compatible CRM or job platform.
The customer is never forced through multiple forms. Contact information on private feedback can remain optional.
Your feedback helps us serve you better.
Your comments go directly to the business so the team can understand the problem and respond.
We would appreciate your feedback. Use the link below whenever it is convenient.
Integration availability depends on the CRM or job platform’s webhook, API, or integration capabilities. Atlas confirms compatibility before the automated setup begins.
The dashboard shows what the automated process triggered, what was delivered, how customers responded, and which private issues still need attention.
Reports distinguish between customers directed to the Google review page and activity that can be verified through connected data sources. Atlas does not claim a posted-review count unless that information is available through an approved connected source.
| Feature | One-Time Setup | Automated System |
|---|---|---|
| Permanent feedback URL | ✓ | ✓ |
| Google review routing | ✓ | ✓ |
| Private feedback collection | ✓ | ✓ |
| Email owner notifications | ✓ | ✓ |
| QR code and website link | ✓ | ✓ |
| Customer distributes the link | ✓ | — |
| CRM-triggered requests | — | ✓ |
| Automated SMS and email | — | ✓ |
| Scheduled reminder | — | ✓ |
| Delivery and response tracking | — | ✓ |
| Private issue tracking | — | ✓ |
| Dashboard and monthly reporting | — | ✓ |
| Hosting and ongoing management | — | ✓ |
| Monthly fee | None | Required |
No. Customers who report a problem are given a private way to provide details so the business can respond appropriately. The public Google review option remains available so the system stays aligned with Google review policies.
No. Customers receive one feedback link. The next step is determined by the rating they select.
With the one-time setup, the business shares its permanent feedback link through normal customer communications. With the automated system, a compatible CRM can trigger the request when a job is completed.
That depends on the CRM’s webhook, API, or integration capabilities. Atlas Local Web confirms compatibility before beginning an automated setup.
The simple setup is a one-time $495 installation. The automated system includes ongoing hosting, messaging, monitoring, reporting, and management.
Yes. Contact information can be optional, although providing it makes direct resolution easier.
Start with one permanent link, or connect the process to completed jobs when your CRM supports it.
